Texas Builder article



Some customers get so used to handholding throughout the sales and construction process that they expect their home builders to take care of them and their houses even after the warranty period expires.  “A large percentage of people who buy new homes have never owned a home before and don’t know how to take care of it,” says Lucy Katz, Vice President of Customer Service and Client Relations at Katz Builders, Inc., in Austin, TX. “You need to stress to them that they’re no longer renting, and that the home is theirs to maintain.”

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